Customer support quality often determines the long-term satisfaction with shale shaker equipment beyond the initial purchase. Aipu Solids Control has developed comprehensive customer support systems to serve API Q1 certified solids control equipment users in more than 30 countries worldwide, with over 15 years of experience responding to diverse customer requirements.
Technical support forms the core of customer service for drilling equipment. Aipu provides multiple channels for technical inquiries including email, telephone, and messaging platforms, ensuring that customers can reach technical specialists through their preferred communication method. Support personnel have direct engineering knowledge of Hunter series shakers rather than relying solely on documentation, enabling efficient diagnosis and resolution of operational questions. Premium vibrating motors from Ital-Vibras, Martin, and Oli are supported by both Aipu’s technical team and the motor manufacturers’ global service networks, providing redundant support for this critical component. Adjustable deck angle operation, screen selection guidance, and 6.0G to 7.5G performance optimization are all supported by detailed technical documentation and experienced personnel.
Spare parts availability is essential for maintaining equipment uptime. Aipu maintains comprehensive spare parts inventory at the manufacturing facility in Xi’an, covering all Hunter series models including current and recent production. Parts are shipped using the fastest practical method based on urgency and destination—air freight for critical requirements, sea freight for planned inventory replenishment. Recommended spare parts lists tailored to specific equipment configurations help customers maintain appropriate site inventory, balancing parts availability against carrying costs. Common wear items including screens in all standard mesh sizes, vibration isolation elements, and electrical components are stocked for immediate availability.
Installation and commissioning support ensures that new equipment achieves designed performance from the start. Aipu provides comprehensive installation manuals, commissioning checklists, and remote support for startup activities. On-site commissioning support by Aipu technical personnel is available for complex installations or when customer preference requires direct factory support. Training programs cover proper operation, maintenance procedures, screen selection and replacement, and basic troubleshooting. API Q1 certified manufacturing documentation supports the quality assurance aspects of equipment commissioning. With manufacturing operations in a 50,000 square meter facility and equipment operating across diverse drilling environments, Aipu’s customer support draws on extensive practical experience to resolve field issues efficiently and effectively.
Partner with Aipu for certified quality. Contact us at info@aipusolidcontrol.com to discuss your requirements and discover the Aipu difference in API Q1 certified solids control equipment.
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